Terms of Service

1.    Definitions

1.1.    Client (also referred to as "you" or "your") – person or entity, who accesses the Website or seeks to use or uses the Services.

1.2.    Client Materials – source text (i.e., the source material in any form provided by you to Language Inspired for the receipt of the Service) or any other material provided by you to Language Inspired in relation to the Order and / or the Services (e.g., a brief).

1.3.    Customer Service – our customer service regarding the services available via hi(abols)languageinspired.com">e-mail or electronic application form available at (https://language-inspired.graftik.lv/about/contacts.

1.4.    Language Inspired (also referred to as "us", "our" or "we") – SIA "Language Inspired", registration number in Latvia: 40103165152, VAT registration number in Latvia: LV40103165152, registered address: Kuģu iela 11 – 3, Riga, LV-1048, Latvia.

1.5.    Services (also referred to as the "Service") – any translation, localization services or other linguistic services requested via the Order and provided to the Client by Language Inspired according to these Terms.

1.6.    Terms – these terms of service that apply to all the Services, as well as to all and any other relations between the Client and Language Inspired regarding the Services or the Website, unless explicitly agreed otherwise. For the sake of clarity, these terms are not applicable to the provision of "Pro" and “Advanced” services advertised at the Website. 

1.7.    Translation – translation of the source text delivered to the Client in accordance with these Terms.

1.8.    Translator – entity or individual engaged by us to provide translation services as a contractor or otherwise to ensure provision of the Services.

1.9.    Order – request for the Services created by the Client via the Website by using the “Get an instant quote” form.

1.10.    Website – our website (https://languageinspired.com/) inter alia hosting an online platform for ordering the Services.


2.    General

2.1.    These Terms set out terms of service and conditions for the Services to be ordered by the Client on the Website, including, placing Orders, payments, deliveries, liabilities and other rights and obligations related to the Website or the Services or relations between the Client and Language Inspired in this respect.

2.2.    The Terms are legally binding to the Client and Language Inspired. By placing the Order you confirm that you have read and understood the Terms and agree to the Terms.

2.3.    If the Order is placed on behalf of another person or entity, the individual expressing acceptance to these Terms and / or placing the Order represents and warrants that he or she has the necessary authority to bind that other person or entity to these Terms and place the Order, and "the Client", "you" and "your" will refer also to that other person and entity.

2.4.    If you do not accept all of these Terms and / or you do not have due legal capacity and / or capacity to act, then we are unwilling to make the Website and the Services available to you, and you must immediately cease (stop) accessing and using the Website and the Services.


3.    Placing the Order

3.1.    The Client places the Order by using the functionality of and following the instructions on the Website. 

3.2.    You must ensure and are liable that the Client Material:

3.2.1.    is lawful and does not promote unlawful activities;
3.2.2.    does not defame, harass, abuse, threaten or incite violence towards any individual or group;
3.2.3.    is not pornographic, discriminatory and/or otherwise victimize and/or intimidates an individual and/or group on the basis of religion, gender, sexual orientation, race, ethnicity, age and/or disability;
3.2.4.    is not spam, machine-generated, unsolicited advertising, chain letters, any other form of unauthorized solicitation and/or any form of lottery and/or gambling;
3.2.5.    does not infringe any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity and/or other rights;
3.2.6.    does not contain and/or install any viruses, worms, malware, trojan horses and/or other harmful content that is designed or intended to disrupt, damage and/or limit the functioning of any software, hardware, and/or telecommunications equipment and/or to damage and/or obtain unauthorized access to any data and/or other information of any third party;
3.2.7.    does not contain gambling content (incl. gambling related websites, apps, print marketing, game instructions, policies, terms of use, interface, software etc.);
3.2.8.    does not contain safety-critical texts or materials or any other texts or materials that put human life at risk or might cause death or serious injury to a human in case of a defective Translation.

3.3.    Within the process of placing the Order, the Website automatically calculates the price for the Service and indicates the estimated deadline for delivering of the Translation, as well as specific other terms of the particular Order.

3.4.    If the Client agrees to the estimated price and deadline (and other terms) offered on the Website for the Order, the Client places the Order by clicking “Pay now”. By placing the Order you consent and agree to the estimated price, estimated deadline and other terms (incl., the Terms) of the particular Order. 

3.5.    Within the process of placing the Order, the Client also performs a prepayment (advance payment) of the estimated price for the Order. The prepayment for the Order may be performed by a credit/debit card or by Paypal via a third-party service linked to the Website.

3.6.    Any payment is considered received by Language Inspired only at the moment the respective payment is deposited in the bank account of Language Inspired.

3.7.    The Client is fully responsible for all and any taxes and duties applicable in respect to the Service and / or the Order.

3.8.    The price estimated or agreed for the particular Order is not guaranteed and applicable to any future Orders. Language Inspired is entitled to unilaterally change the prices for the Services in respect to all future (currently unapproved by both parties) Orders.

4.    Processing the Order

4.1.    Language Inspired accepts or denies the Order within 2 business days as of receipt of the Order and the prepayment for the relevant Order. If Language Inspired denies the Order, we shall refund the prepayment for the Order received by us. Language Inspired does not have any obligation to accept the Order and / or to deliver the Translation if Language Inspired does not receive the prepayment for the Order in due course.

4.2.    If any modifications are required in the Order (e.g. the automatically estimated price and / or deadline is not appropriate and / or correct), Language Inspired will contact you to agree on relevant modifications to the Order prior to accepting the Order. 


5.    Delivering the Translation

5.1.    If the Order is accepted by us, we will deliver the Translation within the estimated (Clause 3.3 of the Terms) or agreed (Clause 4.2 of the Terms) deadline. Language Inspired may unilaterally prolong the estimated or agreed deadline if there is a justified reason. 

5.2.    The Translation is delivered via a secure link sent to the Client’s e-mail address provided in the Order, unless explicitly agreed otherwise. 


6.    Cancelling the Order

6.1.    The Client may cancel the Order and request refund of the prepayment only until Language Inspired has accepted the Order.

6.2.    If the Client has not received the Translation within the estimated or agreed deadline, the Client without a delay informs Language Inspired regarding such circumstances by contacting the Customer Service. In such case the Client and Language Inspired shall negotiate in good faith to resolve the situation on the commercially reasonable terms acceptable to both parties.

6.3.    The Client may modify the accepted Order only with a prior written consent of Language Inspired.

6.4.    Language Inspired is entitled without any detailed explanations to unilaterally cancel the accepted Order (incl. partly) and / or refuse to perform (continue) or to terminate (cancel) the provision of any of the Service (incl. partly) ordered by the Client if:

6.4.1.    the content of the Client Material is, in the opinion of Language Inspired, objectionable (as defined in Clause 6.5 of the Terms). In such case Language Inspired shall refund the prepayment for the Order or the part of the Order that is being cancelled; and / or
6.4.2.    the Client has breached any provisions of these Terms and / or the Client Material does not comply with any provisions of these Terms. In such case Language Inspired may withheld from the prepayment a renumeration for the Translation (its part) completed by the time of the cancellation / termination.

6.5.    The objectionable content shall inter alia mean any information or document in any form that that Language Inspired at its sole discretion considers to be objectionable, e.g. false, unlawful, deceptive, misleading, infringing, fraudulent, defamatory, abusive, violent (incl. incites and threatens violence), prejudicial, obscene, politically sensitive, controversial in nature, profane, racist, threatening, discriminatory, inappropriate, libellous, undermines human rights, insulting, offensive, contrary to morality or ethics, supports violence or racism or which is or may be considered illegal or contrary to public order, hate-mongering or ethnically or otherwise offensive.

7.    Lifetime guarantee

7.1.    Lifetime guarantee means that you may at any time submit a complaint to Language Inspired via the Customer Service if the delivered Translation (Clause 5.2 of the Terms) is defective. The translation shall be considered as defective if the Translation: (i) contains spelling, grammar or syntax errors, omissions or ambiguities, except if such result from the Client’s instructions, amendments and / or errors, omissions, ambiguities in the source text, and / or (ii) does not comply with reasonable specifications listed in the Order (if any) explicitly accepted by Language Inspired. Any justified defects acknowledged by us shall be eliminated by us on mutually agreed and commercially reasonable terms. For the sake of clarity, the lifetime guarantee applies only to the obligation to eliminate defects in the delivered Translations explicitly as prescribed by this provision. We do not undertake and are not liable for any direct and/or indirect or consequential loss or damage whatsoever caused by or in relation to the delivered Translation.

8.    Liability

8.1.    You agree that our total, aggregate liability to you for any and all claims arising out of or relating to these Terms, the Website and / or the Services, incl., your access to or use of (or your inability to access or use) any part of the Website and / or the Services, is limited to the amount of the price for the relevant Service paid by the Client to Language Inspired, except for the cases of gross negligence and wilful misconduct.

8.2.    In no event we shall be liable for any indirect damages which you or any other party may incur, including, without limitation, any loss of profits, loss of goodwill or business reputation, loss of data, or any other loss.

8.3.    You undertake to indemnify and hold harmless Language Inspired and its representatives fully against all claims, liabilities, costs, expenses, losses and other harm arising from your unauthorized use of the Website and / or the Services or any other violation of these Terms. We reserve the right, but have no obligation, to monitor compliance with these Terms, and we may investigate and prosecute violations of any of the above and / or involve and cooperate with law enforcement authorities in prosecuting Clients and other persons who violate these Terms.

8.4.    You expressly understand and agree that your access to and use of the Website and / or the Services is at your sole risk, and that the Website and / or the Services is provided "as is" and "as available" without warranties of any kind. 


9.    Intellectual property

9.1.    The Client hereby represents and warrants that Client Material does not and will not in any way infringe third-party intellectual property rights and will not in any other way breach any applicable law in any jurisdiction. The Client undertakes not to in any way copy, modify, publish, transmit, display, sell, distribute, or reproduce copyrighted material, trademarks or other protected proprietary information via the Service or the Website without the express written consent of the owner of such materials and intellectual property.

9.2.    Language Inspired reserves sole and exclusive ownership of the Website and all content and other materials contained therein, including, without limitation, Language Inspired logo, designs, text, graphics, pictures, information, data, software, all copyrights, patents, trademarks and other intellectual property rights therein. You may not remove, alter or obscure any copyright, trademark or other proprietary rights notices appearing on the Website. 

9.3.    If you provide us with any suggestions, comments or other feedback regarding the Website or the Services, you acknowledge and agree that such feedback will become the exclusive property of Language Inspired, and we may use (or not use) any such feedback in any manner and for any purpose, without compensation to you and without implying or creating any interest on your part in any of our Services that may be based on such feedback.

10.    Data and privacy

10.1.    The Client undertakes to use the Website and / or the Services in compliance with these Terms and solely for the purposes of receiving the Services. The Client agrees to and consents that Language Inspired processes the personal data submitted by the Client for the purpose of fulfilment of these Terms.

10.2.    The Client represents and warrants in respect to all data and information provided to Language Inspired by the Client (incl., the Client Material) that the Client (and the related persons) is entitled to provide the respective personal data and information to Language Inspired and Language Inspired is entitled to process and use the relevant data accordingly (incl.  to disclose and transfer the relevant personal data and information (incl. the Client Material) to the Translators and other contractors of Language Inspired in order to ensure provision of the Service and/or fulfilment of the Terms). You are solely responsible for editing or removing any confidential information or any other information (incl. personal data) from the Client Material, if you do not wish to disclose that information to Language Inspired and subsequently to the Translators and its other contractors.

10.3.    In case the Client for any reason requests us to delete or otherwise destroy the Client Material (incl. partly), the Client waives its right to make any objections (incl., submit complaints) in respect to the particular Service (incl., the Service already provided to the Client or still pending) and the lifetime guarantee (Clause 7 of the Terms) does not apply to the particular Service.

10.4.    The Client undertakes to disclose complete and correct information to Language Inspired for due fulfilment of the Service and these Terms. The Client is fully responsible for the correctness and accuracy of the submitted data and order forms, incl., when using the Services. Language Inspired is entitled to rely on the information and data submitted by the Client (incl. the Client Material) without verifying it (in any case, Language Inspired has a right but not an obligation to perform the verification).

10.5.    The general information concerning the use of personal data and cookies is provided in our Privacy Policy and Cookie Policy.

11.    Other provisions

11.1.    Language Inspired is entitled to unilaterally amend the Terms at its sole discretion in respect to all future Orders and Services, as well as in respect to all other future relations between the Client and Language Inspired. The up-to-date Terms are available on the Website.

11.2.    Language Inspired reserves the right at our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Website (incl., provision of the Services) or any features or parts thereof or suspend or discontinue provision of the Services or any part thereof at any time and without any liability therefore. The aforesaid will not affect the previously placed Orders that are accepted by Language Inspired.

11.3.    If mandatory (imperative) statutory provisions contradict to the provisions of these Terms, the mandatory statutory provisions prevail over these Terms to the extent the mandatory statutory provisions imperatively require so (especially in consumer relations). 
11.4.    If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect. 

11.5.    You may not assign, delegate or transfer these Terms or any of your rights or obligations hereunder without a prior written consent of Language Inspired. 

11.6.    The Client represents and warrants that the funds used by the Client or its related parties for any payments to Language Inspired are legitimate.

11.7.    The Client represents and warrants that neither the Client nor any of persons and entities related to it are an individual or entity that is or is owned or controlled by a person that is the subject of any sanctions administered or enforced by Latvia, EU, United Nations or USA. 

11.8.    These Terms and all other relations between Language Inspired and the Client are governed by the laws of the Republic of Latvia unless the parties have expressly agreed otherwise.

11.9.    All disputes between the parties in respect to the Terms and all other relations between Language Inspired and the Client will be finally resolved in the courts of the Republic of Latvia unless the parties have expressly agreed otherwise.

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