Last revision: 26.11.2021.
General rules
This privacy policy explains how your (also referred to as “you” or “visitor”) personal data is collected, processed and disclosed by SIA Language Inspired registration No 40103165152, registered address 11-3 Kuģu Street, Riga, LV-1048, Latvia, e-mail address hi(abols)languageinspired.com, website address https://languageinspired.com (“Language Inspired”, “we”), who is data controller.
Our website https://languageinspired.com (“Website”) is mainly intended to inform you on services offered by the Language Inspired as well as to offer making some service purchase online. We strive to offer you not only the best service by our experts but also great and pleasant online experience when visiting our Website.
Our primary goals in collecting information are:
- to provide you online translation, localization and other services;
- to communicate with you regarding our services and your orders;
- to provide and improve our Website, products, services, features and content, and
- to administer your use of the Website and to enable users to enjoy and easily navigate the Website.
We may update this privacy policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy.
If you have any questions regarding our privacy policy or if you would like to have an additional information regarding the execution of your rights mentioned in the policy, please contact us by e-mail hi(abols)languageinspired.com or electronic application form.
Categories of processed personal data
In relation with your use of the Website, you may choose to submit to us some personal data about you and / or other people. We process several personal data categories including your contact information, identification data, data on the deals through the Website, communication data, credit card data, cookies and other information as provided by you.
Contact information data may include your name / nickname, e-mail address, your employer / related company, language preferences and other contact details which you choose to reveal to us.
Communication data includes your communication with us through the Website instant online chat, using e-mail and / or via phone or by other tools that may be introduced.
Other data includes payment details including credit card data, IP address, country of access, cookies and any other data you choose to share with us.
Please be aware that the text you submit to us for translation or other services may contain personal data of other people. Although we are going to take good care in processing of any information provided by you, please be informed that you are fully responsible for legitimacy of submission of any third party’s personal information to us.
Collection of information
In order to provide our services, we collect the information on you in the following ways:
- Directly from you as from the user of our Website’s by allowing you to fill the online order or communication form as well as collecting the information from you provided in the instant messaging / chat or by other communication channels;
- Automatically collecting information from you as our Website’s visitor. Automatically collected information includes technical information (e.g. IP address, device type data, software data and other similar data), information and content from the social networks that may include your identification and social account data and cookies (please see more information on cookies here);
Please note that if you refuse to submit your personal data when the processing of it is essential for the provision of our services to you (incl. conclusion or fulfilment of the Terms of Service) or requested by law, we won’t be able to provide you the particular services.
Legal basis for collection of the personal information mainly is your own consent – you decide if you would like to provide us with the information and to what extent. However, should you choose to use our online services, part of the information is needed to conclude and fulfil the agreement with you (i.e. the Terms of Service). Some information regarding invoicing and other accountancy and banking data is processed by us based on the law requirements. Finally, we also process information on the basis of our legitimate interest such as providing integrity and functionality of the Website.
Purpose of personal data processing
Cookies
Why we use cookies?
We constantly monitor the Website to improve its use, so we need to know what information is important to the visitors to the Website, how often they visit the Website, what devices and browsers they use, what region visitors come from, what content they read etc. For this reason, the Website collects data about your visit of the Website. The data is collected by using the cookies.
What are cookies?
Cookies are small files which are stored on your computer's hard drive each time you visit the Website in the amount specified in your browser settings. Cookies make the interaction between you and web sites faster and easier, thus they improve your web browsing experience by certain data. In general, cookies allow to make your experience of the Website (incl. the services provided at the Website) as meaningful and valuable as possible and improve your experience and our services accordingly. For more general information on cookies, and how to delete and manage cookies, we encourage you to visit site https://www.aboutcookies.org.
What cookies we use?
Our Website uses cookies to collect the visitor’s IP address and browsing information and to remember the visitor’s choice. Cookies also allow us to keep track of the Website data traffic and your interactions with the Website – we use this data to analyse visitor behaviour and improve the Website and our services. The legal basis for the use of cookies is our legitimate interest in ensuring the functionality, availability and integrity of the Website. The Website uses the following cookies:
| Cookie | Descrition | Type | Life Span |
| new_cookieconsent_status | This 3rd party cookie saves your choice whether to accept or deny our cookie policy of the Website | Necessary | 1 year |
| sid | This 1st party cookie keeps the ID of the user’s PHP session in order to access user’s settings for the homepage | Necessary | 1 year |
| __stripe_mid | This 1st party cookie keeps the unique ID for the payment service to monitor and reveal potential malicious or illegal use of our services | Necessary | 1 year |
| __stripe_sid | This 1st party cookie keeps the unique ID for the payment service to monitor and reveal potential malicious or illegal use of our services | Necessary | 30 minutes |
We also use Google Analytics and Google Search Console, a web analytics services provided by Google, Inc. (“Google”). Google Analytics uses cookies, which help to analyse how you use the Website. The information generated by the cookie is used by Google for compiling reports on the Website’s activity. We use the collected data to improve the understanding of the needs of the visitors to the Website and to improve the availability of the information published. The data is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. More information on how Google Analytics works is available here. Google Search Console helps us to monitor, maintain, and troubleshoot Website’s presence in Google Search results. More information on how Google Search Console works is available here.
How can you clear, enable or manage cookies?
When you visit the Website for the first time, most likely the first message you will see is a cookies banner that notifies you regarding the fact that certain cookies are used and active on our Website. In most cases you will be asked to provide consent for installing and using the cookies. This does not apply only to the strictly required cookies which are, for example, necessary (technical) cookies that are essential for the correct functioning of the Website (incl. provision of the services offered and requested by you on the Website).
By clicking “I accept” on the cookie banner, you agree to the use of the Website’s cookies on your browser. You may revoke your consent at any time by changing your cookie preferences here. You may also change the settings of your browser and delete the existing cookies or prevent any future cookies from being automatically accepted. Please note, that if you disable any optional cookie, certain parts and functions of our Website may not be available or may not function as intended. Please note that you may not reject use of the necessary cookies as the functioning of the Website depends on the particular cookies.
What we do with the obtained data?
The data that we collect from the cookies is processed in accordance with the provisions of our Privacy Policy. For instance, this data can be accessed by our employees, subcontractors and affiliates.
Service rendering
The visitor of our Website may contact us as well as to order our services (incl. online). By filling any of the contact forms or online order form your entered personal data is used to communicated with you (incl. via e-mail), provide the services (incl. online) and / or to conclude and fulfil the Terms of Service. Other basis of the processing of your personal data is our legitimate interest to protect our rights in case of a dispute as well as to fulfil the requirements of the law regarding record keeping for the business activities.
Transfer of information to third parties
We process the personal data mainly within the European Economic Area (EEA).Your data may be transmitted also to the countries outside EEA. In such case we will apply appropriate safeguards that may include use of the standard data protection clauses approved by the European Commission in relations with the data recipient.
Your data is processed by Language Inspired and our contractors who ensure services required for our business such as servers, IT solutions, accountancy, online translation service orders, communication, e-mail services, banking and similar.
We are entitled to transfer your personal data and third party’s personal data provided by you to the following data recipients:
- any person related to direct execution of our contractual duties towards our you including communication providers, payment service providers, credit institutions, IT service providers, marketing specialists etc.;
- outsource service providers involved in our service provision (as far as the personal information is essential for fulfilment of the assigned functions);
- forwarding a claim to the third party including the person providing a debt collection services form our customer (debt collectors, lawyers, attorneys-at-law, judicial officers, insolvency administrators etc.);
- legal, accountancy or audit service providers of Language Inspired providing that the said persons do not disclose the personal information;
- during legal due diligence and during the transfer / sell of Language Inspired as a company or its shares;
- other situations provided by the law.
In all data transfer request cases we evaluate the request to the commercially reasonable extent incl. we assess whether the reason given for the disclosure of the personal data is justified, the amount of data requested is proportionate and whether the correct channels have been used to request the data. We will not transfer your data without such an examination.
By assigning some functions to the data processors, we commit ourselves to guarantee proper technical and organizational security measures to ensure compliance with the security standards not less than we use within Language Inspired.
Please note that our Website contains embedded links to our social networking profiles: LinkedIn, Facebook, Twitter and Instagram. By clicking on the relevant link you agree to your personal data processing by the respective social network. You can find more information here:
LinkedIn: https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy;
Facebook: https://www.facebook.com/privacy/explanation;
Twitter: https://twitter.com/en/privacy;
Instagram: https://help.instagram.com/519522125107875.
Where and how we store your information
The data obtained from you we transfer and store in the location within EEA. All information provided by you is securely stored in our or our partners’ servers. This information is encrypted.
However, the information transfer via internet is never completely secure. Even if we do our best to protect your personal data, we cannot fully guarantee the security of your data sent to us, therefore the risks related with the data transfer via internet should be borne by you. When the information is received by us, we use procedures and security measures to prevent unauthorised access.
Within Language Inspired the access to your information is allowed only to the employees having motivated business-related reason to access or to know this information.
Information storage duration
All visitor-related information including communication with Language Inspired is saved as a proof of the service request, conclusion and fulfilment of the Terms of Service. The information is saved until the Terms of Service are fulfilled, the data are not necessary for rendering of our services, retention period set by the law has expired or the term for the claims and objections from our your side has expired.
For accountancy needs we store our customers’ personal data at least 5 years from the conclusion of the contract.
Communication data are stored from one month to three years depending on whether the particular data contain any essential information for fulfilment of the Terms of Service or rendering of the services (e.g. the customer files a complaint regarding the quality of our the services).
The Commercial Law of Latvia provides that the claims regarding commercial deals can be filed within three years after the conclusion of the contract. However, according to the Law on Consumer Protection Law of Latvia the claims against quality of the service may be filed within two years from the receipt of the service. Therefore, the personal information related to the services are stored at least 3 years from the conclusion of the Terms of Service but in any case, not less than 2 years after the rendering of the services.
Your rights in relation to the personal information
Generally, you are entitled to access, manage and control your personal data processed by us. We reply to data-related requests as soon as possible but in any case, not later than within a month from the receipt of the request. This term can be prolonged if the request is complicated or cannot be observed due to the extraordinary number of requests or other justified reasons. In this case we shall inform you regarding the prolonged term.
If you would like to use your above-mentioned rights in relation to the personal data, in order to verify your identity, the request shall be submitted:
- by sending a digitally signed request to e-mail address hi(abols)languageinspired.com, or
- in presence in our office at 11-3 Kuģu street, Riga, Latvia.
Request may be submitted also by an authorized representative if a valid power of attorney is duly presented.
We reserve rights to request an additional identification information or apply addition measures in order to verify the identity of the requesting person and to protect the personal data from disclosure to the third parties.
You may access your data free of charge. However, if the request is considered excessive or malicious, we reserve rights to claim a reasonable fee or to refuse to reply to the request in essence.
You are entitled to receive information on your data that is being processed by us, to have a copy of the data, to transfer the data as well as to request to correct or to delete the data. Please note that the personal data deletion is possible only if:
- the purpose of the data processing is reached;
- personal data are no longer necessary in relation with the purposes they were collected or processed;
- personal data were processed based of your consent and you recall the consent;
- data were processed illegally;
- data shall be deleted to obey certain legal duty.
Should you have any concerns or complaints regarding your data procession within Language Inspired, you are always welcome to apply to us and we will do our best to provide you an explanation and / or a solution. If you are sure that we cannot help you, the complaint may be submitted to the State Data Inspectorate of Latvia, address 11/13-15 Blaumana Street, Riga, LV-1011, Latvia, phone +371 67223131, e-mail address info(abols)dvi.gov.lv.
